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Waidner-Spahr Library

Resource for Student Supervisors: Service Responsibilities

General Inquiries and Circulation Transactions

You are the first point of contact for many situations and different matters. With time you will become more comfortable and able to seamlessly help users and Library Services Consultants with a variety of issues. The supervisor's manual, the Alma for Supervisors manual, the library website and Access Services staff will help you gain knowledge and feel more at ease with your jobs responsibilities.

Unusual issues and specific questions will come up occasionally and this can be stressful. Take a deep breath and remember that you may not know how to solve all issues nor answer all the questions. But what you can do?
         1. Document the situation in detail. 
         2. Ask the user for their contact information for follow-up. 
         3. Post all the information on Moodle and Access Services staff will follow-up accordingly.

These simple steps can minimize the stress while on-duty while demonstrating our service-forward philosophy. Your quality interaction with each user makes the difference and by involving other team members through effective communication, we can all meet our users' service expectations.

Interlibrary Loan

ILL services are a valuable service. Most FAQ can be answered in our Borrow from other Libraries library page.

  • Students may request an article or a book chapter through our ILLiad service. Book loans from other libraries have been suspended.  Exceptions for 400-level seminars, independent study, or honors projects students may be arranged after consultation with a Reference Librarian.
  • During Spring 2021, ILL physical items can be requested by Dickinson’s Administration, Faculty, and Staff.

Reference

Your role is to assist patrons by pointing them to the "Do Research" resources on our library website. Reference questions should be referred to: